Farmacy Beauty Reviews

I have bought products from Farmacy in the past through their European retailers. All of a sudden, I'm no longer able to buy them because they applied a shipping restriction to my country - despite being a country of the European Union. Still waiting for an explanation of why they restrict some EU countries, but ship to others.

I started buying Farmacy products six months ago at Sephora. I was so pleased with my purchases that when I saw an Internet ad for a flash sale on FarmacyBeauty.com, I jumped. Between Sephora and Farmacy, I spent about $400 on products. Most of the products performed well but I did have a bad reaction to HONEY POTION PLUS, a facial moisturizer/skin mask, and had to go to a dermatologist for treatment. I left an honest review on FarmacyBeauty.com, recounting my experience with a 2/5 star review. I also left very positive 4 and 5 star reviews for some of their other products. The positive reviews were all published but the 2 star review was NOT published. About a week later, I submitted another review for HONEY POTION PLUS, again honestly reporting my bad experience. This review was also not published, but I did receive this email from Farmacy:

“We are sorry to hear that Honey Potion did not work out for you and apologize for the reaction! If you would like to reach out cudtomer care @farmacybeauty.com for a $5.00 refund on your order as an apology from us, please do so!”

I wasn’t expecting or asking for any compensation, all I wanted was that my review be published. But when I got to thinking, the offer of a $5 refund on a $60 product is laughable. If anything, they could have given me a gift card for the value of the product or chose a suitable replacement to send me. This whole experience with Farmacy leaves a bad taste in my mouth. Awful customer service and dubious published reviews have lost me as a customer.

Horrible customer service. Do not order direct because they will not refund you if you need to make a return. They received my return and did not reply to any of my emails requesting help. I reached out via Instagram and they said they would help, I gave them my order number, and they just left me on read after that. I pretty much paid to get breakouts and poor customer service.

Did not help me when I received damaged products. I threw them away and was not able to provide a photo.

I heard about their products through instagram promotions. Their skin products are really organic for your skin and really healthy. The bottle is aesthetically pleasing to look at, and the price is reasonable for what it's worth.

I love their light weight moisturizer. Honey drop. It looks like banana pudding but smells like a faint honeysuckle but it makes my face feel smooth